Call Center Office Specialist, Cardiology, Cardiac Access Center

Job Summary

***Up to a $1,000 Sign on Bonus Available***

We are looking for an experienced Office Specialist for the Baptist Cardiology office at the Cardiac Access Center. This is a Full-Time Days opportunity Monday through Friday. The hours for this position are typically between 7:30 AM to 5:30 PM, Monday through Friday. Depending on the needs of the office, hours may vary on occasion.

It is vital that this candidate is adept with multi-tasking and being people-oriented, as they could make or break the patient's experience. The Office Specialist for Baptist Cardiology will provide business services for patients and the healthcare system.

Additional responsibilities for the Office Specialist may include:

• Patient registration
• Scanning documents
• Posting charges and payments
• Telephone protocols
• Serve as a liaison between our customers and our practice
• Manage a large amount of inbound and outbound calls in a timely manner
• Schedule appointments as needed
• Prepare patient charts prior to appointments
• Submit and obtain external medical records
• Coordinate with third party vendors to complete medical record requests
• Follow call scripts for handling different scenarios
• Identify customer needs and provide solutions
• Data entry tasks
• Provide excellent customer service
• Manage Medical Records onboase queue and index documents in EPIC
• Manage Medical Record Requests onbase queue and send requests
• Other duties as assigned

This Office Specialist will be located at the Cardiology office at the Cardiac Access Center. If you are interested in this Office Specialist job with an award-winning organization, please apply now!

Education Required

High School Diploma/GED

Education Preferred

Associate's Degree

Experience

• One-Two Years Front Desk Experience Preferred
• Experience Working in a Medical Office Preferred

License and Certification

• None

Location

Location Overview

Baptist Health, founded in 1955, is North Florida’s most comprehensive health care system and the area’s only non-profit, mission-driven, locally governed health care provider. Baptist Health has over 200 points of care throughout the Northeast Florida region, including our six award-winning hospitals: Baptist Medical Center Jacksonville, Wolfson Children’s Hospital, Baptist Medical Center Beaches, Baptist Medical Center Clay, Baptist Medical Center Nassau and Baptist Medical Center South. The most preferred health care system in the region, Baptist Health also includes 57 primary care offices, as well as home health, behavioral health, pastoral care, rehabilitation services, occupational health and urgent care.