Chief Consumer Officer, Baptist Health System Administration, Full-time, Days, Baptist Jacksonville

Job Summary

Baptist Health is hiring a Chief Consumer Officer to join the Bapitst Health System Administrative team.   This is a full-time opportunity located in Jacksonville, Florida.

The Chief Consumer Officer (CCO) is a key member of the executive team, reporting directly to the CEO. This role is the driving force behind Baptist Health's brand vision and consumer experience strategy, ensuring the health system retains its position as a trusted, community-focused and patient-centered leader and ensuring that its services are accessible, personalized and aligned with consumer expectations and the health system's mission. Key responsibilities include strategic leadership, marketing and communications, planning, community impact and engagement, web development and management, customer experience and insights. The CCO is responsible for elevating the health system's reputation, driving growth, fostering a customer-centric culture, building and sustaining brand loyalty, managing brand experience, identity and presence (both physically and digitally), and cultivating strong relationships between the health system and all key stakeholders including clinical and medical staffs.

If interested, apply today!

Education Required

Bachelor's Degree

Education Preferred

Master's Degree

Experience

• Over 10 years Leadership Experience Required
• Over 10 years Communication Experience Required

License and Certification

None

Location

Location Overview

Baptist Health, founded in 1955, is North Florida’s most comprehensive health care system and the area’s only non-profit, mission-driven, locally governed health care provider. Baptist Health has over 200 points of care throughout the Northeast Florida region, including our six award-winning hospitals: Baptist Medical Center Jacksonville, Wolfson Children’s Hospital, Baptist Medical Center Beaches, Baptist Medical Center Clay, Baptist Medical Center Nassau and Baptist Medical Center South. The most preferred health care system in the region, Baptist Health also includes 57 primary care offices, as well as home health, behavioral health, pastoral care, rehabilitation services, occupational health and urgent care.