IS Service Communications Manager

Job Summary

Baptist Health is looking to add an IS Service Communications Manager to out team located at Baptist Jacksonville in a Hybrid setting

Technology Communication and Change Management Manager will develop and execute strategic internal and external communication plans for the Baptist Health Information Services (IS) department to inform and engage targeted audiences and achieve business objectives. This person will collaborate with senior/executive leadership to develop executive-level communications, presentations, and materials that promote the mission and strategic goals of the organization.   

IS Service Communications Manager responsibilities:

• Directed by policies, organized and structured in processes and supporting procedures that are performed by an organization to design, plan, deliver, operate and control information technology services offered to the business / customers.
• Functional areas cover Incident, Problem, Service, and Change Management.
• Manages professional employees and/or subordinate supervisors. Has accountability for the performance and results of a team or multiple teams within own area of specialization.
• Adapts departmental plans and priorities to address resource and operational challenges.
• The time-frame for objectives is typically annual in nature. Decisions and problem solving require the application of subject matter expertise and a firm understanding of the organization's policies and procedures.
• Provides technical and subject matter guidance to employees, colleagues and/or customers.

If you are interested in this IS Service Communications Manager opportunity, please apply now or contact andrew.foran@bmcjax.com.

Education Required

Associate's Degree or Equivalent Experience

Education Preferred

Bachelor's Degree

Experience

• Minimum 8 years of related experience Required
• Advanced Microsoft 365 and SharePoint knowledge
• Epic EHR knowledge 
• ServiceNow Experience 
• ERP / HCM platforms knowledge
• Web design, Canva, Adobe, Photoshop etc
• Excellent communication skills
• Marketing 

License and Certification

None

Location

Location Overview

Baptist Health, founded in 1955, is North Florida’s most comprehensive health care system and the area’s only non-profit, mission-driven, locally governed health care provider. Baptist Health has over 200 points of care throughout the Northeast Florida region, including our six award-winning hospitals: Baptist Medical Center Jacksonville, Wolfson Children’s Hospital, Baptist Medical Center Beaches, Baptist Medical Center Clay, Baptist Medical Center Nassau and Baptist Medical Center South. The most preferred health care system in the region, Baptist Health also includes 57 primary care offices, as well as home health, behavioral health, pastoral care, rehabilitation services, occupational health and urgent care.