Manager, Patient Relations, Full-time, Days, Baptist Downtown

Job Summary

Baptist Health is hiring a Manager, Patient Relations.  This is a full-time, in-person opportunity located on the downtown Jacksonville campus.

Responsibilities include:

This role provides management and oversight of the Patient Relations Department and is dedicated to improving the patient and family experience through the investigation of patient/family complaints, grievances, and other feedback received at Baptist Health. This position has overall responsibility for the management and development of patient relations professionals who facilitate resolution of unsolicited feedback and provide assistance to patients, families, providers and staff. The manager provides mentorship to assure the use of disciplined processes, tools and performance management. The Manager, System Patient Relations will develop staff competencies, assess individual performance, evaluate effectiveness of processes and communicate with key stakeholders. The manager is responsible for monitoring department goals, metrics, and milestones. The manager partners with leadership to identify opportunities for improving the patient experience.

***Registered Nurse license required

If interested, apply today!

Education Required

Bachelor's Degree

Education Preferred

Bachelor's Degree

Experience

• Over 5 years Experience working in a health care setting Required
• 2 years Patient Relations Experience Required
• 2 years Healthcare Management Experience Preferred

License and Certification

• Licensed Registered Nurse Required Or

Location

Location Overview

Baptist Health, founded in 1955, is North Florida’s most comprehensive health care system and the area’s only non-profit, mission-driven, locally governed health care provider. Baptist Health has over 200 points of care throughout the Northeast Florida region, including our six award-winning hospitals: Baptist Medical Center Jacksonville, Wolfson Children’s Hospital, Baptist Medical Center Beaches, Baptist Medical Center Clay, Baptist Medical Center Nassau and Baptist Medical Center South. The most preferred health care system in the region, Baptist Health also includes 57 primary care offices, as well as home health, behavioral health, pastoral care, rehabilitation services, occupational health and urgent care.