Office Specialist I, Behavioral Health, Baptist

Job Summary

*Eligible for Up to $1,000 Sign-On Bonus*

Baptist Medical Center Jacksonville is hiring an Office Specialist I for the Behavioral Health Outpatient Department located at Baptist Southbank Plaza.

This is a full-time position working a Monday - Friday 8:00am-5:00pm schedule no weekends.

***PRIOR EXPERIENCE IN A BUSY OFFICE WITH CONSIDERABLE MULTI-TASKING IS REQUIRED***

Job Responsibilities:

•  Perform appointment-scheduling tasks, provide quality face to face customer service, answering incoming calls on the phone queue, faxing documents and creating documents as needed.
•  Ability to effectively communicate, deliver information, explain procedures and train new hires in a professional environment. 
• Show initiative; NOT requiring micro-management of tasks once trained. 
• Ability to work independently, maintain working relationship with coworkers, take constructive feedback and coaching from management.
• Interacts with patients in a professional, confident yet gentle and empathic manner.
• Ability to communicate and work effectively with billing specialist, physicians, and team members to prioritize and organize daily, weekly, and monthly tasks.
• Must be capable of processing requests for information quickly and accurately, and involve other team members/management, when appropriate, to ensure patient needs are met.
• Collect identification and insurance cards as necessary and copies or scan documents into the electronic medical record. 
• Effectively communicate with behavioral health providers via phone notes and TELMEDIQ messaging.
• 10. Keeping up with electronic medical record-scanning and saving charts. 
• Obtain patient information and/ or ensure all patient information (demographics, pharmacy etc.) is current 
• Prep electronic charts for the next day upcoming clinic visits. 
• Confirming patient appointments, informing patients about co-pays, collecting past due balances and posting payments.
• Become a certified Transcranial Magnetic Stimulation (TMS ) Healthcare Technician (training provided) 

Dress Code: Business casual or solid colored scrubs (Professional, neat, clean, pressed, non-wrinkled, and well-groomed)

Job Training: If hired, training normally last 4 to 5 weeks.

If you are interested in this Office Specialist I position at Baptist Southank Plaza, please apply now!

Education Required

High School Diploma/GED

Education Preferred

Associate's Degree

Experience

• 1-2 years Front Desk Experience
• Experience working in a Medical Office

License and Certification

None

Location

Location Overview

For more than 20 years, health care consumers have named Baptist Medical Center Jacksonville the "most preferred healthcare provider" in the region. As the central hub of the Baptist Health system, Baptist Jacksonville provides the highest level of medical and surgical care using the latest technologies, such as the robotic-assisted da Vinci™ Surgical System. Centrally located on the beautiful St. Johns River in downtown Jacksonville, Baptist Medical Center Jacksonville is Baptist Health's flagship tertiary-care hospital. Designated as a Magnet hospital by the American Nurses Credentialing Center for excellence in patient care, Baptist Medical Center Jacksonville has repeatedly been named among U.S. News & World Report's "Best Hospitals.” The hospital has also been ranked as high performing in more than 10 specialties from neurology and neurosurgery to gynecology, diabetes, endocrinology,oncology and more.  Baptist Health also has a new Stroke & Cerebrovascular Center, which is a regional epicenter for advanced treatment of strokes, aneurysms and other brain conditions.  As one of 100 Best Places to Work in Healthcare in the U.S. by Modern Healthcare, Baptist Medical Center Jacksonville is located close to sports, theater and music venues, museums, shopping and dining.