Patient Access Rep II, Financial Clearance, Baptist Southbank

Job Summary

*Up to $1,000 Sign-On Bonus

Baptist Health is currently hiring for a Full-Time Days Patient Access Rep II to join our Patient Access Services Financial Clearance team at our Southbank Plaza location here in the Jacksonville, FL.

Shift Details: Monday through Friday 9:00am-5:30pm.

The Financial Clearance Department has a team of about 50 employees with around 25 of them being Patient Access Rep II's. The PAS II will be verifying patient eligibility with insurance companies, and submitting and/or verifying authorization requests. As a Patient Access Representative III on the Financial Clearance team, representative will support a fast paced work environment focusing on processing 70+ accounts/requests a day by working directly with insurance companies in a low volume call center environment. The ideal candidate will bring a positive energy, have a high attention to detail, strong communication skills, have a background in healthcare and insurance and have an understanding of authorizations. 

As a Patient Access Rep II, you will be responsible for:

• Registering patients accurately and efficiently.
• Utilizing of multiple systems and interfaces.
• Cross-Training in order to work in multiple patient access areas.
• Maintaining service excellence to patients and visitors for face-to-face and telephonic encounters.
• Contributing to PAS Goals as defined annually 
• Possessing a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO.
• Maintaining a professional relationship with all clinical and non-clinical team members.
• Being able to articulate compliance documentation and ensure completion of required patient consent forms.
• Maintaining patient privacy in accordance with HIPAA guidelines.
• On Call Team during week-long rotations.
• Flexibility to work on a rotating schedule.
• Selecting a region containing 4 Baptist Facilities and traveling to assignments within.
• Coaching team members and providing quality feedback to increase compliance and accuracy.
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This Patient Access Rep II will be located at Southbank Plaza. If you are interested in this Full-Time Days opportunity, please apply now!

Education Required

High School Diploma/GED

Education Preferred

Bachelor's Degree

Experience

• 1-2 years Customer Service Experience Required
• 1-2 years Insurance Experience Required
• 1-2 years Healthcare Experience Required

License and Certification

• Certified Healthcare Access Associate (CHAA) Preferred

Location

Location Overview

Baptist Health, founded in 1955, is North Florida’s most comprehensive health care system and the area’s only non-profit, mission-driven, locally governed health care provider. Baptist Health has over 200 points of care throughout the Northeast Florida region, including our six award-winning hospitals: Baptist Medical Center Jacksonville, Wolfson Children’s Hospital, Baptist Medical Center Beaches, Baptist Medical Center Clay, Baptist Medical Center Nassau and Baptist Medical Center South. The most preferred health care system in the region, Baptist Health also includes 57 primary care offices, as well as home health, behavioral health, pastoral care, rehabilitation services, occupational health and urgent care.