Patient Financial Advocate II, BMDA ONPAC, Baptist MD Anderson - Float

Job Summary

*Up to $1,000 Sign-On Bonus

Baptist MD Anderson is currently hiring for a Full-Time Days Patient Financial Advocate II to join our BMDA ONPAC Department at our Baptist MD Anderson location here in Jacksonville, FL area.

Shift details: Monday through Friday, working 8 hours between the hours of 7:00 AM - 5:30 PM. This role will primarily support to the Baptist MD Anderson - Clay location but this role will support all BMDA Campuses and will be asked to float between the BMDA Clay, BMDA South and BMDA Downtown campus as needed.

This department serves an essential role as a point of contact for patients in one of the following areas of business- Patient Access (hospital & ED patient facing), BMDA, Contact Center, or Single Billing Office (SBO). The Team is a cross vertical group with a number one priority of serving the financial needs of the patients and families of Baptist Healthcare System.

As a Patient Financial Advocate II, you will be responsible for:

• Integrate patient financial assistance throughout the healthcare system to provide a seamless patient experience.
• Educates patients and parties of their financial responsibility and assist with payment options and collection procedures.
• Counsel patients regarding insurance benefits and recommend alternative sources of payment and financial assistance when appropriate.
• Contacting insurance carriers and other sources and act as an advocate for the patient.
• Collaborate with managers, physicians, and servicing departments regarding any delay of service for scheduled physician visits, diagnostic testing, and procedures which have not been approved prior to the date of service.
• Identify eligibility for local, state, and federal programs Partners with case managers, clinical team members, and outside agencies (Medicaid, SSDI, foundation, co-pay assistance) to assist patients and their families in completing applications and obtaining maximum reimbursement.

This Patient Financial Advocate II will be located at Baptist MD Anderson. If you are interested in this Full-Time Days Shifts opportunity, please apply now!

Education Required

High School Diploma/GED

Education Preferred

Bachelor's Degree

Experience

• 3-5 Years Customer Service Experience Required
• 3-5 Years Health Insurance Experience Required
• 3-5 Years Experience working in healthcare setting Required

License and Certification

• Certified Revenue Cycle Representative (CRCR) Preferred
• Certified Healthcare Access Associate (CHAA) Preferred

Location

Location Overview

For more than 20 years, health care consumers have named Baptist Medical Center Jacksonville the "most preferred healthcare provider" in the region. As the central hub of the Baptist Health system, Baptist Jacksonville provides the highest level of medical and surgical care using the latest technologies, such as the robotic-assisted da Vinci™ Surgical System. Centrally located on the beautiful St. Johns River in downtown Jacksonville, Baptist Medical Center Jacksonville is Baptist Health's flagship tertiary-care hospital. Designated as a Magnet hospital by the American Nurses Credentialing Center for excellence in patient care, Baptist Medical Center Jacksonville has repeatedly been named among U.S. News & World Report's "Best Hospitals.” The hospital has also been ranked as high performing in more than 10 specialties from neurology and neurosurgery to gynecology, diabetes, endocrinology,oncology and more.  Baptist Health also has a new Stroke & Cerebrovascular Center, which is a regional epicenter for advanced treatment of strokes, aneurysms and other brain conditions.  As one of 100 Best Places to Work in Healthcare in the U.S. by Modern Healthcare, Baptist Medical Center Jacksonville is located close to sports, theater and music venues, museums, shopping and dining.