Patient Financial Advocate II, Single Billing Office, Baptist Metro Square

Job Summary

Baptist Health is currently hiring for a Full-Time Days Patient Financial Advocate II to join our Single Billing Office Department at our Baptist Metro Square location here in Jacksonville, FL area.

Shift details: Monday through Friday 8:00 AM to 4:30 PM.

This department serves an essential role as a point of contact for patients in one of the following areas of business- Patient Access (hospital & ED patient facing), BMDA, Contact Center, or Single Billing Office (SBO). The Team is a cross vertical group with a number one priority of serving the financial needs of the patients and families of Baptist Healthcare System.

As a Patient Financial Advocate II, you will be responsible for:

• Integrate patient financial assistance throughout the healthcare system to provide a seamless patient experience.
• Educates patients and parties of their financial responsibility and assist with payment options and collection procedures.
• Counsel patients regarding insurance benefits and recommend alternative sources of payment and financial assistance when appropriate.
• Contacting insurance carriers and other sources and act as an advocate for the patient.
• Collaborate with managers, physicians, and servicing departments regarding any delay of service for scheduled physician visits, diagnostic testing, and procedures which have not been approved prior to the date of service.
• Identify eligibility for local, state, and federal programs Partners with case managers, clinical team members, and outside agencies (Medicaid, SSDI, foundation, co-pay assistance) to assist patients and their families in completing applications and obtaining maximum reimbursement.
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This Patient Financial Advocate II will be located at Baptist Metro Square. If you are interested in this Full-Time Days Shifts opportunity, please apply now!

Education Required

High School Diploma/GED

Education Preferred

Bachelor's Degree

Experience

• 3-5 Years Customer Service Experience Required
• 3-5 Years Health Insurance Experience Required
• 3-5 Years Experience working in healthcare setting Required

License and Certification

• Certified Revenue Cycle Representative (CRCR) Preferred
• Certified Healthcare Access Associate (CHAA) Preferred

Location

Location Overview

Baptist Health, founded in 1955, is North Florida’s most comprehensive health care system and the area’s only non-profit, mission-driven, locally governed health care provider. Baptist Health has over 200 points of care throughout the Northeast Florida region, including our six award-winning hospitals: Baptist Medical Center Jacksonville, Wolfson Children’s Hospital, Baptist Medical Center Beaches, Baptist Medical Center Clay, Baptist Medical Center Nassau and Baptist Medical Center South. The most preferred health care system in the region, Baptist Health also includes 57 primary care offices, as well as home health, behavioral health, pastoral care, rehabilitation services, occupational health and urgent care.