Baptist Health, Wolfson Children’s emergency centers nationally recognized for outstanding patient experience

The Baptist/Wolfson Children’s Emergency Town Center and the Wolfson Children’s Emergency Center at Baptist Medical Center South have earned prestigious recognition from Press Ganey, a national leader in health care consumer and workforce engagement, for delivering an exceptional patient experience.

• The Baptist/Wolfson Children’s Emergency Town Center received the 2024 Guardian of Excellence Award® in Patient Experience.
• The Wolfson Children’s Emergency Center at Baptist South received the 2024 Pinnacle of Excellence Award® in Patient Experience.

Both awards are based on feedback from Baptist Health and Wolfson Children’s patients. Collected through a survey following a patient’s visit, the responses reflect patients’ genuine experience during the time at the emergency center.

According to Press Ganey, the annual awards recognize organizations that put human experience at the heart of health care and set high standards in patient experience, employee experience, safety and quality.

Guardian of Excellence

The 2024 Guardian of Excellence Award® for Patient Experience honors organizations that have consistently reached the top 95th to 99th percentile for designated survey measures, including likelihood to recommend, overall rating and teamwork.

The award highlights outstanding performance in delivering top decile patient care, as reflected by patients’ direct feedback. It recognizes the best of the best in patient satisfaction within the health care industry.

“At Baptist Health and Wolfson Children’s, we’re dedicated to making every patient experience exceptional through compassionate care, innovative solutions and convenient access,” said Tammy Daniel, DNP, MA, RN, NEA-BC, executive vice president and chief nursing officer of Baptist Health. “We are incredibly proud of our team and their commitment to excellence and teamwork in providing a consistently superior patient experience.”

Pinnacle of Excellence

The Press Ganey Pinnacle of Excellence Award® for Patient Experience recognizes the four top-performing organizations in each category: clinical quality, consumer experience, employee experience, patient experience and physician experience. Winners are identified based on performance on three full years of data, from April 2021 to March 2024. The award is based on performance for designated survey measures, including likelihood to recommend, overall rating and teamwork.

“The 24/7 commitment of Wolfson Children’s pediatric emergency physicians, nurses and support teams to providing top-decile emergency care for the region’s children is incredible,” said Allegra C. Jaros, MBA, president of Wolfson Children’s. “We know a visit to the ER can be overwhelming and are proud of the Wolfson Children’s team at Baptist South for creating an environment where every patient and their family feels safe, supported and valued.”

“The Wolfson Children’s emergency team at Baptist South always puts patients and their families first and strives to exceed expectations during every interaction,” said Kyle Dorsey, FACHE, hospital president of Baptist South. “This award recognizes the impact this team makes on patients’ lives.”