Baptist Medical Center South receives national 2021 Press Ganey Guardian of Excellence Award®

Consumers rank Baptist South as a top performer in patient experience

Baptist Medical Center South has been named a 2021 Guardian of Excellence Award® winner by Press Ganey, the national leader in healthcare consumer and workforce engagement.

Press Ganey recognizes top-performing healthcare organizations achieving the 95th percentile or above for performance in patient experience, which is measured by consumer ratings and how likely they are to recommend the medical center to others.

“Being named a national leader in patient experience is a great honor and something we strive to achieve every day,” said Kyle Dorsey, FACHE, hospital president of Baptist South. “The fact that this award is based on feedback from our patients makes it especially noteworthy.”

The Press Ganey Guardian of Excellence Award® is a preeminent, competitive achievement for leading healthcare organizations. Presented annually, the award applauds hospitals and health systems that consistently sustained performance in the top 5% of all Press Ganey clients.

“Press Ganey is honored to recognize Baptist South as one of the nation’s leaders in patient experience,” said Patrick T. Ryan, chairman and chief executive officer, Press Ganey. “This award reflects an unwavering commitment to earning the trust and loyalty of patients throughout unimaginable challenges. We are humbled by Baptist Health’s incredible efforts, and their ability to adapt to imperatives of COVID-19 on top of the increasing demand for consumerism in healthcare.”