Billing & Insurance
Billing & Insurance Main Content
Pay Your Bill
Review your account and pay your bill online using My Baptist Chart.
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Other Ways to Pay
Phone
Call 904.202.2092 to pay 24/7.
Questions? Staff is available weekdays 7:30 am - 4:45 pm.
In Person
Pay in person at a cashier's office in any of our hospitals.
Monday-Friday, 8 am – 4:30 pm
Mail
Complete the form included at the bottom of your bill and return in the envelope provided.
Text
If you've opted in to receive billing notifications by text in My Baptist Chart, just follow the instructions in the text message to charge your card on file. Learn how to set up text payments here.
Bills with Date of Service on or before July 29, 2022, please contact customer service.
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- Pay your bill with or without an account
- See physician and hospital charges together
- Set up payment plans
- Request financial assistance
Billing & Insurance Additional Content Section 1
Other Physician Practices
There may be other physician practices that participate in your care and send you a bill. Please contact them to understand your coverage, as some providers may not participate in the same insurance health plans as the hospital.
Billing & Insurance Additional Content Section 2
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Contact Us
A customer service representative will be happy to help you with questions about your bill.
Message in My Baptist Chart
Send us a message any time.Call 904.202.2092
Monday - Friday 7:30 am - 4:45 pmEmail ptaccounting@bmcjax.com
In the subject line, put your patient account #, but do not include personal information like social security and credit card numbers since email is not secure. -
Forms of Payment
We accept the following forms of payment:
- Cash
- Check
- Debit/Check Card
- Credit Card
- Apple Pay
- Google Pay
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More Billing Options
Enroll in a Payment Plan
Baptist Health offers interest-free payment plans for up to 12 months. For longer plans, we work with our financing partner, CarePayment. (Looking to pay your CarePayment bill? Click here)File a Written Billing Grievance
If you've previously contacted billing customer service about an issue and now need to escalate your concern, use this form to file a grievance.
Billing & Insurance Additional Content Section 3
Insurance Information
- Our hospitals, outpatient locations and physician practices welcome most plans. Review our list of accepted insurance plans.
- If you have a participating health insurance plan and provide us with your policy information, we will file your insurance claims for you.
- Insurance coverage, co-pays and deductibles for office visits and inpatient and outpatient procedures are determined by your insurance plan and are expected at each visit.
- Please check with your insurance company to understand your coverage and your responsibilities, and advise us of any changes to your insurance information or mailing address.
- Please be sure to bring your insurance card to your appointment.
- You may contact customer service to discuss available payment options.
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No health insurance coverage?
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- You'll be asked to pay a portion of your estimated charges at the time of service.
 - You may contact customer service to discuss available payment options.
 - If you do not have health care coverage and cannot afford to pay for needed services, please contact our financial advocates to discuss our financial assistance policy.
Billing & Insurance Additional Content Section 4
Missed Appointment and Late Cancellation Policy
Help us reduce the number of late cancellations and missed appointments so more people can get the care they need. If you must cancel, please do so at least 24 hours in advance. Here's how:
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Cancel Primary Care Appointment
Use My Baptist Chart to easily cancel.
Go to Visits and choose the appointment from the list of Upcoming Visits. Choose "Reschedule" or "Cancel Appointment."
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Cancel Other Appointment
Please call the office to cancel.
To find the phone number, you can search your physician or practice name here.
