Billing & Insurance

Billing & Insurance Main Content

Pay Your Bill

Review your account and pay your bill online using My Baptist Chart.

Pay Your Bill Online

 

Other Ways to Pay

Phone
Call 904.459.2844 to pay 24/7.

In Person
Pay in person at a cashier's office in any of our hospitals.
Monday-Friday, 8 am – 4:30 pm

Text
If you've opted in to receive billing notifications by text in My Baptist Chart, just follow the instructions in the text message to charge your card on file. Learn how to set up text payments here.

Mail
Complete the form included at the bottom of your bill and return in the envelope provided.

Bills with Date of Service on or before July 29, 2022, please contact customer service.  
 

My Baptist Chart logo in blue and green
  • Pay your bill with or without an account
  • See physician and hospital charges together
  • Set up payment plans
  • Request financial assistance

Paperless Billing

For a more secure, convenient and eco-friendly way to view your bills, Baptist Health moved all patients to paperless billing effective January 2, 2025.

With paperless billing, you will be notified of any new bills via My Baptist Chart, email and/or text based on your communication preferences with us.

If you are okay with paperless billing, no action is needed. If you prefer to receive bills in the mail, visit our Paperless Billing page for directions on how to opt-out.

Billing & Insurance Additional Content Section 1

  • Forms of Payment

    We accept the following forms of payment:

    • Cash
    • Check
    • Debit/Check Card
    • Credit Card
    • Apple Pay
    • Google Pay

    Cashless Payment Notice

    • Effective March 1, 2025, most Baptist Health locations will no longer accept cash payments.
    • We do accept major credit/debit cards, Apple Pay and Google Pay at all primary care, specialty care, and free-standing ER locations, as well as at Baptist HealthPlace at Nocatee.
    • If you do not have a cashless payment option, you can request to be billed, and checks can be mailed to: Baptist Health Payment Processing Center, PO Box 736048, Dallas, TX, 75373-6048. Please include your account number on the check.

  • Contact Us

    A customer service representative will be happy to help you with questions about your bill.

    Message in My Baptist Chart
    Send us a message any time.

    Call 904.459.2844
    Monday - Thursday 8 am - 8 pm
    Friday 8 am - 5 pm
    Saturday 9 am - 1 pm

    Email ptaccounting@bmcjax.com
    In the subject line, put your patient account #, but do not include personal information like social security and credit card numbers since email is not secure.

  • Payment Plans and Solutions

    Payment Plans
    Baptist Health offers interest-free payment plans for up to 12 months that can be setup before you receive care based on estimated costs, at the time of service, or after you receive a bill. Learn more about plans in My Baptist Chart.

    For longer plans, we work with our financing partner, CarePayment.
    Looking to pay your CarePayment bill? Click here.

    logo of care payment

    Elevate Patient Financial Solutions (ElevatePFS)
    Baptist Health has contracted with ElevatePFS to offer free help to patients without insurance who need assistance paying for medical bills. If you receive their text message, email, letter, or phone call, please reach out to them. ElevatePFS will work to connect you with programs and resources that can make your health care more affordable. To speak with an advocate, call 904.862.2060 or email BaptistHealth@ElevatePFS.com.
    logo of ElevatePFS

  • Other Bills You May Have Received

    There may be other physician practices that participate in your care and send you a bill. Please contact them directly to understand your coverage, as some providers may not participate in the same insurance health plans as the hospital.

    More Billing Options

Billing & Insurance Additional Content Section 2

Insurance Information

  • Our hospitals, outpatient locations and physician practices welcome most plans. Review our list of accepted insurance plans.
  • If you have a participating health insurance plan and provide us with your policy information, we will file your insurance claims for you.
  • Insurance coverage, co-pays and deductibles for office visits and inpatient and outpatient procedures are determined by your insurance plan and are expected at each visit.
  • Please check with your insurance company to understand your coverage and your responsibilities, and advise us of any changes to your insurance information or mailing address.
  • Please be sure to bring your insurance card to your appointment.
  • You may contact customer service to discuss available payment options.

 
 
 
  No health insurance coverage?
 

  • You'll be asked to pay a portion of your estimated charges at the time of service.
     
  • You may contact customer service to discuss available payment options.
     
  • If you do not have health care coverage and cannot afford to pay for needed services, please contact our financial advocates to discuss our financial assistance policy.